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GENERAL


Technical Support

Free for all users, we reply to most inquiries within 24 hours. You can email the tech support staff at support(at)heavyocity.com. Please include the following information in the email body:

 

  • Your Name
  • Phone Number
  • Product in question
  • Inquiry
  • System Specs (Processor, OS, RAM, etc.)


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    Be sure to check the Forums for Frequently Asked Questions and answers to common technical support issues about our instruments. This is often the quickest way to get an answer.


    Product Activation

    To activate your product, please use the Native Instruments Service Center. For more information visit Native Instruments


    Updates and Downloads

    Be sure to check the Downloads Page for software updates and free content


    Tutorials

    For a more in depth view of our instruments, be sure to watch:

     

    EVOLVE Tutorial Videos

     

    EVOLVE Mutations Tutorial Videos