+ Where Can I Find My Serial #
If you have purchased a boxed product, the serial number will be found inside of the DVD case. If you have purchased a download product, the serial is provided at the bottom of your receipt. Be sure to keep your serial number in a safe place. Without it, you can not authorize your products.
+ My Download Link Has Expired. What Should I Do?
If the time period has elapsed for your download, please contact us via email at: support(at)heavyocity.com
+ How Do I Install My Evolve Download
Evolve is provided as a 3-part .rar file. Simply download the 3 parts, and unzip part01. The other parts will automatically unzip into a single ISO, which will then mount on your computer. If you are on a PC, be sure to download the Evolve (PC) .exe. This fill is needed to mount the ISO file on your system.
+ How Do I Authorize My Instruments
All of our products are powered by the Native Instruments Kontakt Engine. Simply launch NI Service Center, enter your serial number, and click authorize.
+ My Evolve 1.5 Presets Do Not Load Properly. What Should I Do?
First, make sure you have the latest version of Kontakt 4 (Player). If that does not fix the issue, please contact us at: support(at)heavyocity.com
+ I Own Evolve 1.5, Should I Get The Evolve Update?
We don’t recommend getting the update. This latest version of EVOLVE contains the exact same content and features as your current version. What’s more, any projects where you’ve used EVOLVE previously will still require the old version to function. Plus, installing the new version will take up unnecessary disk space, and duplicate your library tab entries.
+ I Own Evolve 1.5 and Maschine, Should I Get The Evolve Update?
Yes, as the new EVOLVE has been optimized for browsing and loading sounds from MASCHINE. You should have already received an email with details of how to update.
+ I Own Evolve 1.0, and Have Not Upgraded To 1.5, Should I Get The Update?
You have 2 options. If you would like to gain the added functionality, but do not want to duplicate your library tab entries and disk space usage, you can download the free 1.5 upgrade (found in the downloads tab on the Evolve product page). If you plan on using Evolve with Maschine, you can download the new Evolve for the added maschine functionality. Please visit Native Instruments’ EVOLVE FAQ page and fill out the support form to request the free update.
+ My Evolve Mutations 2 does not load properly. What Should I Do?
First, make sure you have the latest version of Kontakt 4 (Player). If that does not fix the issue, please contact us at: support(at)heavyocity.com