Kontakt 5 is saying there is “no library found” with Master Sessions: Ensemble Drums

Kontakt 5 is saying there is “no library found” with Master Sessions: Ensemble Drums

Don’t worry! You have everything you need. Master Sessions: Ensemble Drums is an unwrapped library, and as a result, cannot be added to the library tab in Kontakt (native instruments reserves that section for “wrapped” libraries). To load the nkis, you can add them to your quick load database (drag and drop the library folders into the Quickload window), or simply open from the finder or Kontakt file browser.

I’ve successfully loaded the Legacy Content Upgrade I downloaded, and loaded a menu, but on some of the keys there is not a loop, and in the loop display it says “NO LOOP.” Is there something wrong with my content upgrade(s)?

Absolutely not! In these older instruments, many of the loop suites were laid out with gaps, or skipped keys between some of the loops. These are the keys that say “NO LOOP.” So don’t worry if you see this!

How come it’s not finding the samples for my Evolve Legacy Content Upgrade?

You might not actually have the proper version of Evolve R2 installed. Check to see that your library folder is “Evolve R2 Library.” If your library folder is “Evolve Library,” then you’ll need to update your version of Evolve R2 (this is a separate install than the original Evolve, so you can keep both versions if you have sessions using the older version of Evolve). To upgrade to Evolve R2 for free visit: http://www.native-instruments.com/en/products/komplete/orchestral-cinematic/evolve/already-own-evolve/

I only own AEON Collection. Can I still download the legacy content upgrades for Damage, Evolve R2, Evolve Mutations, and Mutations 2?

Yes you can, but ALL of the percussive loops included with the Legacy Content Upgrades utilize the DM-307 engine, so you will not be able to play any of the presets containing percussive loops.

I only own DM-307. Can I still download the Legacy Content Upgrades for Evolve R2, Evolve Mutations, and Evolve Mutations 2?

Yes you can, but some of the presets in those instruments will not function (AT ALL). More specifically, the tonal loops (in Evolve R2, Evolve Mutations and Evolve Mutations 2) available in the content upgrade will not work due to the fact that they access the AEON engine.

I downloaded a legacy content upgrade product, but none of the presets are working!!! WTF!?

It could be a few things. First, check to see that you own the products needed to run the upgraded content. Next check to make sure you followed the installation instructions for your product (there is a direct link to the pdf in the confirmation email that was sent to you); did you do the batch re-save as directed? If you’ve done all of the above and are scratching your head, please contact support(at)Heavyocity.com and we’ll do our very best to get you situated as quickly as possible.

I downloaded a Legacy Content Upgrade product, but none of the presets are showing up in my instrument window properly (Damage, Evolve R2, Evolve Mutations, Evolve Mutations 2). Why not?

It could be a couple of things. First check to see that you own the products needed to run the upgraded content. Next check to make sure you followed the installation instructions for your product (there is a direct link to the pdf in the confirmation email that was sent to you); did you choose the proper “Instruments” folder to place the installed content? If you answered yes to these questions and are scratching our head, please contact support(at)Heavyocity.com, let us know what your specific issue is, and we’ll do our very best to get you situated as quickly as possible.

Other than being able to play with the loop menus in newer engines with updated features, is there any other reason to download the Legacy Content Upgrades?

There are a couple of reasons for AEON and DM-307 owners to install these upgrades. Besides being free, each instrument’s updated loop content contains new menus of loops. For example, each of Damage’s 4 full loop presets (in the different genres) are broken out into 4 individual presets intelligently mapping the stems, allowing to mix and match loops seamlessly. In addition, all the instruments have a BRAND NEW folder called “Utility Breakouts” with presets combining various types of elements (for example: All hats, all kicks, all metals etc). There’s a ton of new inspiration packed into the new menus!

How do I apply a coupon to my order?

At the very top of the checkout page, just above the “Billing Address” section, you will see a tab with the text “Have a coupon code? Click here to enter it now!” Simply click the link to expand the section and apply the coupon to your order.

Do Heavyocity products work in Apple OS X 10.9 Mavericks?

At this time, Native Instruments is reporting that Kontakt does not function properly in 10.9. NI is working to remedy this. If you are attempting to run Kontakt in 10.9 Mavericks it is advised to turn off the Kontakt Memory Server. Some users are reporting that this fixes the issue.

I recently purchased a product from your website but have not received any download information. Where is it?

Once a purchase is made from our store a confirmation email is sent from us to you with your order number. A second email is then sent from Amazon SES servers containing the download links and installation instructions for the product you purchased. On occasion email clients may flag these emails as SPAM. Please be sure to check your SPAM folder if you have not received your download links and instructions.

Does Heavyocity offer an Artist Discount program?

We believe everyone should receive an “artist discount”. To assure this, we have optimized our production costs along the way to guarantee the best priced products for everyone.

Can I use my EDU Discount to Purchase Sale Items?

Unfortunately, the EDU Discount applies only to full-priced items and can not be used on sale items.

Are Heavyocity Boxed Products Available?

To keep the cost of our products as low as possible without sacrificing content all Heavyocity instruments and libraries are available as digital downloads only.

My Product Does Not Load Properly. What Should I Do?

First, make sure you have the latest version (5.1.0.6066) of the Kontakt 5 (Player). Kontakt error messages are common when a preset is loaded in an older version of Kontakt. If that does not fix the issue, please contact us at: support(at)heavyocity.com

I Missed A Sale. Can I Still Get The Discount?

Unfortunately, we are unable to issue retroactive discounts. Please subscribe to our mailing list below to be informed of future offers and discounts.

Where Can I Find My Serial Number?

Your serial number can be found in the Download email sent in addition to your purchase receipt. Be sure to keep your serial number in a safe place. Without it, you can not authorize your products.

My Download Link Has Expired. What Should I Do?

If the time period has elapsed for your download, please contact us via email at: support(at)heavyocity.com

How Do I Install My Download?

Each download purchase will come with an associated Installation manual. Please refer to the Installation instructions found in your download purchase email.

How Do I Authorize My Instruments?

All of our products are powered by the Native Instruments Kontakt Engine. Make sure to “add” your library to Kontakt (Player) by clicking the “add library” button on the top left of the Kontakt Browser. Next, Navigate to your library folder and click “Choose”. You will now be able to activate the library via NI Service Center. If you receive an error message, first make sure you have the latest version of the Kontakt (Player). Kontakt error messages are common when a library is loaded into an older version of Kontakt. If that does not fix the issue, please contact us at: support(at)heavyocity.com