General Support

Free for all users, we reply to most inquiries within 24 hours. Email our tech support staff at support(at)heavyocity.com. Please include the following information in the email body:

  • Your Name
  • Phone Number
  • Product in question
  • Serial Number of Product
  • Inquiry
  • System Specs (Processor, OS, RAM, etc.)

Product Activation

To activate your product, please use the Native Instruments Service Center. For more information visit Native Instruments

Manuals, Updates and Downloads

Be sure to check the appropriate product page for software updates and free content. Product manuals are located in the tabbed section at the very bottom of each product page.

Tutorials

Be sure to check the appropriate product page for tutorial videos.  Or visit us on Youtube