General Support

Free for all users, we reply to most inquiries within 24 hours. You can email the tech support staff at support(at)heavyocity.com. Please include the following information in the email body:

  • Your Name
  • Phone Number
  • Product in question
  • Serial Number of Product
  • Inquiry
  • System Specs (Processor, OS, RAM, etc.)

Product Activation

To activate your product, please use the Native Instruments Service Center. For more information visit Native Instruments

Updates and Downloads

Be sure to check the appropriate product page for software updates and free content

Product Manuals

Be sure to check the appropriate product page for additional documents

Tutorials

Be sure to check the appropriate product page for tutorial videos.  Or visit us on Youtube